Programs and services

The pediatric behavioral health crisis is urgent. Kids, teens, and caregivers need specialized care, not adapted to adult treatments. Give them the help they've been seeking.

Brightline supports the mental health of families with kids up to age 18 and offers the following:

• 1:1 video visits with therapists, psychiatrists, and prescribers
• Hybrid (virtual or in-person) offered to families living in the NY, NJ, CT, MA & WA
• Evidence-based pediatric care
• Dedicated multidisciplinary care team
• Personalized care plan
• Interactive digital exercises and content
• Validate clinical assessments and progress reporting

Brightline is integrated with your Medical plan at the $25 mental health copay level.

You can sign up for Brightline by clicking on the button below.

You can find resources for coping with the stress and anxiety brought on by COVID-19 in this toolkit.

This is a group of physicians who have agreed to participate in the NewYork-Presbyterian Aetna plans. They do not participate in any other Aetna plan.

Please review the following NYP Select Physician lists for your provider:

• ColumbiaDoctors: To access the NYP Select Physician list, select the following options:

  • Accepted Insurance: Aetna
  • Plan: NYP Employee Plan
•  ​​​​Weill Cornell Medicine: To access the NYP Select Physician list, select the following options:

  • Insurance: Aetna – NYP – EPO/POS (scroll down to bottom to find this option)

CopeNYP provides staff members quick and free access to confidential and supportive virtual and in-person counseling. During a session, you can expect a trained mental health clinician to provide compassionate support aimed at alleviating distress and identifying effective coping skills to help you manage current stressors. You can schedule a virtual or in-person visit with a therapist by emailing CopeNYP@med.cornell.edu or calling 646-962-2710. All NYP employees and their household members can receive up to 8 sessions free of charge.

If a time comes when you’re dealing with more complex health challenges, you can be assigned a nurse to work with you over the phone on an ongoing basis. Or if you have an ongoing health concern like diabetes, heart disease, asthma and low back pain, your nurse may call to check in from time to time. These services are included as part of your plan.

You may also get a letter or phone call from us, depending on your needs. Don’t forget, your caller ID may not say Aetna when we call. That depends on your phone carrier.

Care that works for you

As always, your care should be decided by you, your family and your doctor. But with more information, you can make better-informed decisions about your health.

Your conversations are completely confidential. We don’t share this information with your employer, and we keep all information confidential as required by law.

Receive access to registered nurses who can answer questions on a variety of health topics. Available on a 24/7 basis, the nurses are there any time you need help making an informed health care decision.

In addition to the suite of digital health services that you currently have through NYP Virtual Urgent Care you'll also have 24/7 access to a doctor with Teladoc Health. 

You can contact Teladoc Health at 1-855-Teladoc (835-2362), 24 hours, 7 days a week.

Learn what’s best for a healthy pregnancy and give your baby a healthy start.

• Get educational material on prenatal care, signs of preterm labor, what to expect before and after delivery, and newborn care
• For “high-risk” pregnancies, your nurse case manager will follow up with you with two phone calls to make sure you and baby are doing fine
• Compare costs for doctors and health care facilities

Your Lactation benefit can be used anytime before and after birth.

Lactation consultations:

EPO Plan

• In-network: IBCLC services are covered at 100% with no deductible for the first 6 sessions*
• Out-of-network: No coverage

POS II Plan

• In-network: IBCLC services are covered at 100% with no deductible for the 1st 6 sessions*
• Out-of-network: IBCLC services are covered at 70% after deductible (sessions not limited)

* For both plans, if in-network services exceed 6 sessions, they will fall under applicable copay dependent on which physician type performs the service. Your primary care physician is a $25 copay and specialist physician is a $35 copay.

Breast pump:

EPO Plan

• In-network: No cost for 1 electric breast pump per 12 months
• Out-of-network: No coverage

POS II Plan

• In-network: No cost for 1 electric breast pump per 12 months
• Out-of-network: 70% after deductible

In-network breast pump and other DME supplies can be found from one of Aetna's medical equipment suppliers.

Many people who die by suicide give warning signs. Take these signs seriously. It could save a life. You can learn more in the Guide to understanding and preventing suicide.

Some life events can be overwhelming. Like having a baby. Or finding out you have diabetes or heart disease. They signal that you may need to make some changes.

You can also feel emotions like worry, depression, confusion or anger. All of these feelings are normal. But they can hinder your ability to take control and make healthy lifestyle changes.

It’s all a matter of control. And it’s important to know and feel that you can control the condition, instead of the condition controlling you.

Aetna’s AbleTo program can help.

All NYP employees have year-round complimentary access to NYPBeHealthy’s new interactive online well-being platform, Personify Health. Visit http://join.personifyhealth.com/NYP or download the Personify Health app through the Google Play or Apple App Store today! You can use this tool to practice self-care activities including getting active, eating healthy, sleeping well, reducing stress, being productive, learning new things, contributing to the community, building relationships, and more. 

Getting fit doesn’t have to be costly. You can save on gym memberships, health coaches and nutrition products. All the things you need to support a healthy lifestyle. These discounts are included with your Aetna health benefits. And any family members covered under your Aetna health benefits can use them, too. Once you’re an Aetna member, just log in to your member website at Aetna.com to sign up.

After you log in, click on Health & Wellness Discounts under the Health & Wellness tab, then click on View Discounts in the Fitness section.

Millions of people of all ages improve their lives every day by using hearing aids. But many people do not seek treatment due to costs and lack of coverage.

Through your Aetna insurance, you have an outstanding hearing aid benefit: $6,000 that can be used once every 3 years. This benefit is not subject to deductible or co-insurance. It will cover the devices, with no vendor or restriction listed. Authorization is not required but coverage is based on medical necessity and subject for review.

In addition to that benefit, Weill Cornell Medicine’s ENT Department is happy to extend an enhanced hearing aid benefit to our colleagues at NYPH.

• 10% discount off the Usual and Customary Charge for hearing aid(s), regardless of technology level.
• The very latest in technology from today’s top hearing aid manufacturers: hearing aids that sync and stream to your cell phone, make listening in noisy environments easier and more comfortable, stream sound from TVs and radios, let you talk on your phone hands-free, and much more. Hearing aids are more comfortable, rechargeable and come in various sizes.
• Follow-up visits are provided for all hearing aid fittings.
• 45-day risk free trial
• We honor each manufacturer’s warranty for repairs and one-time loss and damage replacement.

Self-care is an important part of maintaining optimal oral health. That's why Aetna gives you access to quality dental care products at great prices.

If you are enrolled in Aetna dental benefits and insurance plans, you'll get easy access to savings on the Aetna member website.

Here's what you'll get

• An extra 10% off on select CVS Health® oral health products (including sale items), like teeth whitening products, mouthwash, toothpaste and toothbrushes
• Discounts on Aetna-branded Z Sonic toothbrushes and replacement brush heads, oral health care kits, face coverings and no-touch thermometers
• Savings on a Colgate® Whitening Kit and Colgate Smart Electric Toothbrush