When you're an Aetna member, you’ll also get access to online tools and member services to make it easy for you to get answers to your health care questions. Log in or register with your Aetna member website, to gain access to these great features:
- Find a doctor tool
- Your personal health record
- Check claim status
- View and print ID cards and forms
Go mobile with the new Aetna HealthSM app
Staying healthy is important. So is keeping track of your benefits. But with everything else you have going on, managing it all can be a challenge.
The Aetna Health app can help. From finding a doctor and comparing costs to paying claims and viewing your ID card, the app is your all-in-one resource for the information you need. Please note: the new Aetna Health app will replace Aetna Mobile, so remember to download the new app.
You can find resources for coping with the stress and anxiety brought on by COVID-19 in this toolkit.
This is a group of physicians who have agreed to participate in the NewYork Presbyterian-Aetna plans. They do not participate in any other Aetna plan.
Please review the following NYP Select Physician lists for your provider:
- ColumbiaDoctors: To access the NYP Select Physician list*, select the following options:
- Accepted Insurance: Aetna
- Plan: NYP Employee Plan
- Weill Cornell Medicine: To access the NYP Select Physician list*, select the following options:
- Insurance: Aetna – NYP – EPO/POS (scroll down to bottom to find this option)
If a time comes when you’re dealing with more complex health challenges, you can be assigned a nurse to work with you over the phone on an ongoing basis. Or if you have an ongoing health concern like diabetes, heart disease, asthma and low back pain, your nurse may call to check in from time to time. These services are included as part of your plan.
You may also get a letter or phone call from us, depending on your needs. Don’t forget, your caller ID may not say Aetna when we call. That depends on your phone carrier.
Care that works for you
As always, your care should be decided by you, your family and your doctor. But with more information, you can make better-informed decisions about your health.
Your conversations are completely confidential. We don’t share this information with your employer, and we keep all information confidential as required by law.
In addition to the suite of digital health services that you currently have through NYP OnDemand you'll also have 24/7 access to a doctor with Teladoc®.
Please note, due to COVID-19, both programs have a $0 copay for each consultation until the following dates:
- General telemedcine - June 4, 2020
- Approved behavioral health - June 6, 2020
View the list of approved behavoral health services.
You can contact Teladoc at 1-855-Teladoc (835-2362), 24 hours, 7 days a week.
Learn what’s best for a healthy pregnancy and give your baby a healthy start.
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Get educational material on prenatal care, signs of preterm labor, what to expect before and after delivery, and newborn care
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For “high-risk” pregnancies, your nurse case manager will follow up with you with two phone calls to make sure you and baby are doing fine
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Compare costs for doctors and health care facilities
Many people who die by suicide give warning signs. Take these signs seriously. It could save a life. You can learn more in the Guide to understanding and preventing suicide.
Some life events can be overwhelming. Like having a baby. Or finding out you have diabetes or heart disease. They signal that you may need to make some changes.
You can also feel emotions like worry, depression, confusion or anger. All of these feelings are normal. But they can hinder your ability to take control and make healthy lifestyle changes.
It’s all a matter of control. And it’s important to know and feel that you can control the condition, instead of the condition controlling you.
Aetna’s AbleTo program can help.
All NYP employees have year-round complimentary access to NYPBeHealthy’s new interactive online wellbeing platform, Virgin Pulse. Visit http://join.virginpulse.com/NYP or download the Virgin Pulse app through the Google Play or Apple App store today! You can use this tool to practice self-care activities including getting active, eating healthy, sleeping well, reducing stress, being productive, learning new things, contributing to the community, building relationships, and more.
As part of NYP's commitment to helping employees improve and maintain their health, NYPBeHealthy encourages NYP employees to get a snapshot of their overall wellbeing by completing an annual wellbeing assessment and biometric screening.
A biometric screening is a short health exam that includes height, weight, body mass index (BMI), waist circumference, and blood pressure. The exam also includes bloodwork to measure blood sugar (hemoglobin A1c), cholesterol (total, HDL, LDL), and lipids (triglycerides). To complete your biometric screening, you have the option of:
- Going to a Quest Diagnostics patient service center OR
- Completing your bloodwork with your primary care doctor and filling out a Physician Results Form. For more detailed instructions, click here.
The wellbeing assessment (WBA) is a brief online questionnaire that takes a realistic look at your lifestyle – taking into account physical, emotional, environmental, and stress factors – so you can get a better picture of your overall health. NYP's wellbeing assessment is available through the Virgin Pulse wellness site or app. You may want to consider completing your biometric screening before the WBA so you can input your values into the assessment. Click here for more detailed instructions on how to register for Virgin Pulse.
NYP employees who complete both a biometric screening through Quest and WBA through Virgin Pulse by December 31, 2020 will receive 2,000 NYP Everyday Amazing points.
Getting fit doesn’t have to be costly. You can save on gym memberships, health coaches and nutrition products. All the things you need to support a healthy lifestyle. These discounts are included with your Aetna health benefits. And your family members can use them, too. Once you’re an Aetna member, just log in to your member website at aetna.com to sign up.
After you log in, click on Discounts in the Stay Healthy section. Then, click on the Fitness link to get started.
Need help? Please call Aetna Member Services at 1-866-267-1091.
Monday through Friday, 8 a.m. to 6 p.m. your local time.
