When you're an Aetna member, you’ll also get access to online tools and member services to make it easy for you to get answers to your health care questions. Log in or register with yourAetna member website, to gain access to these great features:
Find a doctor tool
Your personal health record
Check claim status
View and print ID cards and forms
Go mobile with the new Aetna HealthSM app
Staying healthy is important. So is keeping track of your benefits. But with everything else you have going on, managing it all can be a challenge.
The Aetna Health app can help. From finding a doctor and comparing costs to paying claims and viewing your ID card, the app is your all-in-one resource for the information you need. Please note: the new Aetna Health app will replace Aetna Mobile, so remember to download the new app.
This is a group of physicians who have agreed to participate in the NewYork Presbyterian-Aetna plans. They do not participate in any other Aetna plan. Please review the NYP Select Physician list for your provider.
If a time comes when you’re dealing with more complex health challenges, you can be assigned a nurse to work with you over the phone on an ongoing basis. Or if you have an ongoing health concern like diabetes, heart disease, asthma and low back pain, your nurse may call to check in from time to time. These services are included as part of your plan.
You may also get a letter or phone call from us, depending on your needs. Don’t forget, your caller ID may not say Aetna when we call. That depends on your phone carrier.
Care that works for you
As always, your care should be decided by you, your family and your doctor. But with more information, you can make better-informed decisions about your health.
Your conversations are completely confidential. We don’t share this information with your employer, and we keep all information confidential as required by law.
Receive access to registered nurses who can answer questions on a variety of health topics. Available on a 24/7 basis, the nurses are there any time you need help making an informed health care decision.
In addition to the suite of digital health services that you currently have through NYP OnDemand you'll also have 24/7 access to a doctor with Teladoc®. Both programs have a $25 copay for each consultation.
All NYP employees have year-round complimentary access to NYPBeHealthy’s new interactive online wellbeing platform, Virgin Pulse. Visit http://join.virginpulse.com/NYP or download the Virgin Pulse app through the Google Play or Apple App store today! You can use this tool to practice self-care activities including getting active, eating healthy, sleeping well, reducing stress, being productive, learning new things, contributing to the community, building relationships, and more.