Your Aetna Service Advocate: 1-866-267-1091, Monday – Friday, 8 a.m. to 6 p.m., local time.
Now the phone number on your Aetna ID card is your single contact for a wide range of services and programs. When you call, you’ll connect with your Aetna Service Advocate who can answer questions, explain benefits, connect you to resources, help you find the right providers and more.
Here’s just a sampling of how your Aetna Service Advocate can help:
Care support: Help you navigate health care conditions, treatments and services
Pharmacy: Help you understand your coverage and fill prescriptions, including for specialty drug
Behavioral health: Get you started with phone and virtual counseling
Specialized care: Connect you with no-cost support for autism, gender-affirming care, infertility or maternity