Infertility benefit
Eligible health services include comprehensive infertility care. The first step to using your comprehensive infertility health care services is enrolling with Aetna's National Infertility Unit (NIU). To enroll, call the dedicated Aetna NIU at 1-800-575-5999 (TTY: 711).
Need help?
Prior to using your infertility benefits, please call your Aetna Service Advocate at 1-866-267-1091 (TTY: 711) for your general benefits questions.
For specific infertility benefits questions, you may be transferred to NIU by your Aetna Service Advocate, or contact them directly at 1-800-575-5999 (TTY: 711).
Please note: Your Aetna Service Advocate can provide information and answer questions only for the plan in which you are currently enrolled. If you have questions about a plan that you are not currently enrolled in because you are newly eligible or considering a plan change during Benefits Annual Enrollment (in the fall), contact NYPAskAetna.com and include your Aetna member ID (if available) for a callback from an Aetna representative who can counsel you.
You can view a summary of infertility benefits based on each Aetna health plan.
2025
Please refer to your plan documents for a full list of services and coverage levels.
The Aetna NIU is there to help you. It is staffed by a dedicated team of registered nurses and infertility coordinators with expertise in all areas of infertility who can help you:
- Enroll in the infertility program
- Determine whether assisted reproductive technology (ART) services and fertility preservation services are eligible health services under your plan
For further assistance and specific details on coverage, please call Aetna Member Services at 1-866-267-1091 (TTY: 711), Monday through Friday, 8 AM to 6 PM.
Interested in fertility preservation?
Please note that under the POS plan, egg extraction is an eligible expense when performed at a qualified location (Weill Cornell Center for Reproductive Medicine or Columbia University Fertility Center, or an Aetna Institute of Excellence if outside the five boroughs, Nassau and Westchester counties). Egg extraction is a voluntary, elective procedure and does not require an infertility diagnosis or referral by your physician to be eligible for coverage. The cryopreservation (freezing), monthly storage charge, and thawing for the frozen eggs, sperm, and embryos is effective, January 1, 2023, eligible for coverage under the plan, and applies to the $30,000 Lifetime Maximum. The EPO plan still requires an iatrogenic diagnosis for this benefit. As with prescriptions for IVF, drugs are covered separately by CVS Caremark and do not apply to the Aetna lifetime maximum.
Prescriptions associated with Infertility Treatment: CVS Caremark®
For assistance with prescriptions associated with IVF, call 1-877-408-9742 (TTY: 711) or visit CVS Specialty Infertility Treatment Options.
NOTE: This coverage is administered separately by CVS Caremark and does not apply to the Aetna lifetime maximum.
Finding providers for infertility treatment
If you reside within Kings, Queens, New York, Bronx, Richmond, Nassau, or Westchester counties, Assisted Reproductive Technology (ART) services can ONLY be provided at the Weill Cornell Center for Reproductive Medicine and Columbia’s Center for Women’s Reproductive Care. If you live outside of the counties listed above, you ALSO have access to the Aetna Institutes of Excellence (IOE) network for Infertility Services.
Weill Cornell Center for Reproductive Medicine locations
| Location | Phone number | Directions |
| Central Nassau 1300 Franklin Avenue Garden City, NY 11530 |
(516) 742-4100 | Get Directions |
| Lower Manhattan 255 Greenwich Street New York, NY 10007 |
(646) 962-7499 | Get Directions |
| Northwest Brooklyn 186 Joralemon Street, 12th Floor Brooklyn, NY 11201 |
(646) 962-3868 | Get Directions |
| Northern Westchester 657 Main Street Mount Kisco, NY 10549 |
(914) 242-3700 | Get Directions |
| Upper East Side 215 East 68th Street, Suite 7 New York, NY 10065 |
(212) 962-7650 | Get Directions |
| Upper East Side 1305 York Avenue, 6th Floor New York, NY 10021 |
(888) 703-3456 | Get Directions |
| Upper West Side 2315 Broadway, 2nd Floor New York, NY 10024 |
(646) 962-3767 | Get Directions |
Columbia’s Center for Women’s Reproductive Care locations
| Location | Phone number | Directions |
| Manhattan 5 Columbus Circle New York, NY 10019 |
(646) 756-8282 | Get Directions |
| Westchester 696 White Plains Rd Scarsdale, NY 10583 |
(914) 723-7000 | Get Directions |
Use the ZIP code tool below to identify the providers available for ART services.
FAQs
What are Aetna Institutes of Excellence Infertility Facilities?
Clinics that have met enhanced quality, safety and economic criteria are designated to participate in the Institutes of Excellence network for Infertility Services. Designated IOE clinics have demonstrated success in infertility care, a commitment to continuous improvement and represent an exceptional value for our members. Preauthorization may be required for coverage to be effective.
Member education materials are available at AetnaInfertilityCare.com and WomensHealth.Aetna.com.
Members and providers can reach our dedicated Infertility Unit at 1-800-575-5999 (TTY 711).
Where can I find additional information about infertility services and providers including the probability of success?
You can learn more by visiting the Society for Assisted Reproductive Technology (SART) website. Click on the link below to get started.
SART is dedicated to the practice of assisted reproductive technologies (ART) in the United States. They are an independent third party that provides additional information for members and patients who are seeking infertility services.