Gender Affirming Care Resource

Aetna’s LGBTQIA+ dedicated team and wellness director have launched a Gender Affirming Support Resource page on the Aetna Member Website!

Features of the new Gender Affirming Resource:

  • Valuable resources to assist members through all phases of their gender affirming experience
  • Features to help find gender affirming care and medical and behavioral health providers
  • Features explaining benefits and costs
  • Access to an Aetna Service Advocate, a customer service representative with gender affirming experience who will provide dedicated support

To visit the Support Center:

  1. Members should log in to their Aetna Health member website 
  2. Choose “Health and Wellness” from the menu bar
  3. Click on the "Transgender Support Center"

To access an Aetna Service Advocate​​​​​​​, call Aetna at 1-866-267-1091 and select Option 0. A Customer Service Representative will generate a referral to an Aetna Service Advocate​​​​​​​ who will contact you directly.

No-cost flu shots at any participating network pharmacy

NYP Aetna medical plan members over age 18 can now get a free flu shot at any CVS as well as any pharmacy participating in CVS’ broad vaccine network. Visit the CVS website vaccination page and after a short questionnaire you can schedule your appointment at a network pharmacy near you. Bring your CVS Caremark pharmacy insurance card with you to receive the vaccine. Employees should obtain the CVS “Vaccine Consent and Administration Record” form to submit to Workforce Health & Safety via VaxApp.

Checking your doctor is easy.

Find doctors and dentists by name, specialty and location with the provider search tool. There, you'll also find maps, directions and know if doctors or dentists speak your language.

In addition, don’t forget that NYP has a special group of NewYork-Presbyterian-affiliated physicians that accept Aetna only for NYP employees and their covered family members. These providers are in-network for you and your covered family members. You can see if your provider is on this special list.

Check for your doctor now

Aetna’s Teladoc Health: 24/7 access to healthcare and medical advice by phone, video or the app 

Pay just a copay for services including:

  • General medicine – like colds, flu, allergies, and more
  • Mental Health – consult with a licensed therapist or psychiatrist
  • Dermatology – upload photos to get a treatment plan for skin conditions like acne, eczema, psoriasis, and more

Visit the Teladoc Health website

Question about RSV vaccine coverage?

The RSV vaccine will be covered under either Aetna medical plans when determined to be medically necessary for the prevention of lower respiratory tract disease caused by RSV in members age 60 and older. If you are below 60 years of age with pre-existing medical conditions, your physician can request RSV vaccine to be considered by Aetna due to medical necessity with the appropriate medical information.

Brightline – Virtual Pediatric Behavioral Health Care

Brightline is a first-of-its-kind virtual pediatric behavioral health provider that offers kids, teens, and caregivers a full system of personalized support to get back on track.

Learn more

Access Aetna's member website

Think of it as your go-to resource for all things related to your plan. You can manage your plan details, find health resources and more —all in one place. There is also a new feature for submitting your claims online! You can follow this "How-To" guide to get started. Create an account or log in if you already have an account.

Get started

Hearing aid discount available

WCM’s ENT department offers NYP Aetna members discounts on hearing aids and related services.

Learn more

Supporting your path to better health

Be sure to stay current with featured wellness tips.

See this month's Wellness Tip