We are pleased to announce a new provider has joined the Aetna network who specializes in gender affirming care. They are a telehealth organization that provides primary care services, medication management and behavioral health services to the LGBTQIA+ community. Mental health services focus on depression, anxiety, gender dysphoria and insomnia. At this time, virtual therapy services are available in Colorado, New York, California, Washington D.C., Maryland and Florida.


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Gender Affirming Care Resource

The Gender Affirming Support Resource page on the Aetna Member website includes features to help find gender affirming care and medical and behavioral health providers, access to an Aetna Service Advocate with gender affirming experience for dedicated support, and more. To visit the Support Center, log into the Aetna Health member website and choose “Health and Wellness” from the menu bar, then click on “Transgender Support Center.” To access an Aetna Service Advocate, call Aetna at 1-866-267-1091 (TTY: 711) and select Option 0 for a call back.

Checking your doctor is easy.

Find doctors and dentists by name, specialty and location with the provider search tool. There, you'll also find maps, directions and know if doctors or dentists speak your language.

In addition, don’t forget that NYP has a special group of NewYork-Presbyterian-affiliated physicians that accept Aetna only for NYP employees and their covered family members. These providers are in-network for you and your covered family members. You can see if your provider is on this special list.

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Aetna’s Teladoc Health: 24/7 access to healthcare and medical advice by phone, video or the app 

Pay just a copay for services including:

  • General medicine – like colds, flu, allergies, and more
  • Mental Health – consult with a licensed therapist or psychiatrist
  • Dermatology – upload photos to get a treatment plan for skin conditions like acne, eczema, psoriasis, and more

Visit the Teladoc Health website

Question about RSV vaccine coverage?

The RSV vaccine will be covered under either Aetna medical plans when determined to be medically necessary for the prevention of lower respiratory tract disease caused by RSV in members age 60 and older. If you are below 60 years of age with pre-existing medical conditions, your physician can request RSV vaccine to be considered by Aetna due to medical necessity with the appropriate medical information.

Brightline – Virtual Pediatric Behavioral Health Care

Brightline is a first-of-its-kind virtual pediatric behavioral health provider that offers kids, teens, and caregivers a full system of personalized support to get back on track.

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Access Aetna's member website

Think of it as your go-to resource for all things related to your plan. You can manage your plan details, find health resources and more —all in one place. There is also a new feature for submitting your claims online! You can follow this "How-To" guide to get started. Create an account or log in if you already have an account.

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Hearing aid discount available

WCM’s ENT department offers NYP Aetna members discounts on hearing aids and related services.

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Supporting your path to better health

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